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General Policies

Technical and sales personnel are available from 7AM to 8PM CST, Monday through Friday. RHS™ is closed on weekends and legal holidays.

Prior to contacting us for technical assistance, it is helpful to gather as much information as possible about your specific vehicle/engine combination and intended application –the more detailed, the better. We will soon be posting an online RACING HEAD HELP™ form in order to simplify the technical assistance process.

Technical and sales assistance and advice is available through a variety of sources:

Live Chat: Click here to chat
Email: Click here to send email
24-Hour Fax: (901) 368-1951
RACING HEAD HELP™ Line: (877) 776-4323
Phone: (901) 259-1134

 

GOODS DAMAGED IN SHIPMENT
All shipments are insured; therefore claims for damage must be made with the freight company. Do not return the merchandise to us unless prior arrangements have been made.

LIMITED WARRANTY
RHS, Inc. warrants that all of its products are free from defects in material and workmanship, and against excessive wear for a period of (1) one year from the date of purchase.  This limited warranty shall cover the original purchaser.

RHS, Inc.’s obligation under this warranty is limited to the repair or replacement of its product.  To make a warranty claim, the part must be returned within (1) one year of purchase to the address listed below, freight prepaid.  Items covered under warranty will be returned to you freight collect.

It is the responsibility of the installer to ensure

that all of the components are correct before installation.  We assume no liability for any errors made in tolerances, component selection, or installation.

There is absolutely no warranty on the following:

  • Any parts used in a racing application
  • Any product that has been physically altered, installed incorrectly, or improperly maintained
  • Any product used in an improper application, abused, or not used in conjunction with the correct parts

There are no implied warranties of merchantability or fitness for a particular purpose.  There are no warranties, which extend beyond the description of the face hereof.  RHS, Inc. will not be responsible for incidental and consequential damages, property damage or personal injury damages to the extent permitted by law.  Where required by law, implied warranties or merchantability and fitness are limited for a term of (1) one year from the date of original purchase. This warranty gives you specific legal rights and you may also have other legal rights, which vary from state to state.                    

MERCHANDISE RETURNS
In order to provide better customer service, we require prior approval before a customer returns merchandise for warranty or for other reasons. To obtain a Return Goods Authorization Number (RGA), contact us by one of the means listed above. All merchandise returned to us should be sent freight prepaid and insured, and delivered to the address listed above. Items returned for credit must be in perfect and resalable condition.

IMPORTANT NOTICE
This website has been completed using our best efforts. We assume no liability for errors contained herein. Our website is updated on a regular basis, and we strive continually to provide only the most accurate and up to date information on our products.

It is the responsibility of the installer to ensure that all of the components are correct before installation. Proper assembly always requires that the installer measures all tolerances for proper clearance. We assume no liability for errors made in component selection or installation.

Prices on all products are subject to change without notice. We reserve the right to make changes in products at any time.

Except as noted, products in this catalog may not be legal for sale or use in pollution-controlled motor vehicles (post-1966 domestic vehicles certified  to California standards, post-1968 domestic vehicles certified to federal standards).